Privacy Policy

Distance Selling Regulations

UK Metal Recycling Ltd administers its' business in compliance with the Distance Selling

Stock and Availability

Our stock is constantly changing with many new arivals daily and we make every effort to keep our vehicle listings up to date, but due to the quick turnover of stock it's always worth trying us again if you don't see what you are looking for on your first visit.

Children Under 18

If you are under 18, you must ask a parent or guardian before you: Send any information to UK Metal Recycling Buy products from this website By continuing to use this website you are confirming that you have received consent of a parent or guardian. Please note that all under 18s are recommended to discuss these terms and conditions with a parent or guardian prior to completing the registration process. In order to place an order with UK Metal Recycling you will need to register to use the site. In return for allowing you to use the UK Metal Recycling web site, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied any contractual obligation UK Metal Recycling has is immediately null and void.

Removing Your Details

You have the right to remove your personal information and preferences. In order to do this please write to us at: Customer Services UK Metal Recycling Unit 10 Hackworth Industrial Estate Shildon County Durham DL4 1HF Please include your name, address, and/or the e-mail address you registered with when you contact us. This will remove your details from our database, and you will be no longer able to shop with us, unless you register again. Please note that if you have made a purchase with us, we may be legally required to keep details of the transaction.

Complaints

UK Metal Recycling Ltd supply recycled motor vehicle parts and we hope you are happy with your purchase. We are continually striving to improve our processes and customer service and any complaints are analysed to further enhance our quality of service to you. In the event that you feel the need to register a complaint, please contact us within 24hrs of receipt of your purchase. Our policy is to try and resolve any complaint within 5 working days from being notified. Please email admin@uk-autospares or write to customer services UK Metal Recycling Unit 10 Hackworth Industrial Estate Shildon County Durham DL4 1HF

Privacy Policy

We are committed to protecting your privacy. We will only use the information that you supply about you lawfully in accordance with the Data Protection Act 1998. We will only collect information about you for 2 reasons: To process your order and to provide you with the best possible service. When you register to order from UK Metal Recycling you supply Your name, Your invoice address e-mail address Delivery address Phone number. We do not store any financial information about you.Your order details are removed from our database within 3 months of your purchase.

Faulty Returns

For products that UK Metal Recycling Ltd deems to have been faulty, the cost of returning the product will be credited back to the customer. The customer can also specify whether or not they require a refund or an exchange. If you wish to return an item please email us on admin@uk-autospares.com. For your protection we recommend the use of a recorded delivery service with adequate insurance (please include the receipt for this cost if you require the delivery charge refunded). If you are unhappy with the quality or performance of a product we will endeavour to rectify any problem or misgivings that you have to the best of our ability.

Payments

We accept payments by most credit or debit cards and via direct bank transfer to our bank account. Please contact our sales office to verify all inclusive prices and provide *payment information The current credit cards we accept include: Visa MasterCard, Switch, Solo, Delta, Maestro, Visa Electron. Payment will be taken in: British Pound Sterling. UK Metal Recycling reserves the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours. * For the security of your personal credit/debit card information UK Metal Recycling Ltd are enrolled with SecurityMetrics for PCI DSS (Payment Card Industry Data Security Standard) compliance.

Security Policy

To ensure that your personal details will be protected against fraudulent use whilst on our site, the encryption level used ensures that we are the only recipient able to view your details once they have been decrypted on our server. Your details are not held in clear text on any website. If you have any concerns relating to security please e-mail us: admin@uk-autospares.com

General

UK Metal Recycling will not be responsible for any losses resulting from your use or the inability to use our website resulting from unauthorized access or alteration of your transmissions or data in circumstances which are beyond our control. UK Metal Recycling provides links to sites that we feel will be of interest to you the consumer. We do not however have any responsibility for the content of that site or any grievance that you may subsequently have over goods or services provided from that company. If you have any concerns relating to a company that is linked to our site please contact us on 01388 772300 Your statutory rights as a consumer are not affected by our terms and conditions policy.

Accessibility

Wherever possible we use plain language throughout this website. Plain language is language that everyone in our audience can easily understand. The only exceptions to this are documents which convey text of a technical nature. Our aim is to make you visit as successful and enjoyable as possible. Wherever possible we conform to w3c web content accessibility guidelines.

UK Metal Recycling Terms and Conditions

Welcome to UK Metal Recycling. By using this website, the user (user or you) agree to the following terms of use. The UK Metal Recycling name and logo are the trademarks of this company. All other trademarks appearing on the UK Metal Recycling web site remain the property of their respective owners Terms of sale A copy of our terms and conditions are available upon written request.